Our Return Process is simple and hassle free. You can return your items to our warehouse up to 30 days from your item's ship date.
Returns must be in original condition, unworn/unused with original tags and labels.
For more information regarding our return process, please follow the Return Instructions below on this page.
Damaged or wrong Items
We apologize if you have received a damaged, defective or wrong item and will gladly resolve this issue as soon as possible.
Please note: All damaged, defective or wrong items must be reported within 30 days of your order's ship date. If we are notified of your damaged or wrong item(s) after this timeframe, we will be unable to process your request.
If you are reporting a damaged, defective or wrong item, please follow these instructions to receive a refund or replacement:
Prior to returning your item, please ALWAYS CONTACT Mokum Made first, and let us know of your issue. Be sure to have your order number ready and Mokum Made will be happy to assist you!
Once you have contacted us, you can return your item. Simply fill out the Return Form and ship your defective item back to us.
We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.
Follow the instructions below to ensure we continue providing the best possible service.
Send it to us at:
Frederik Hendrikstraat 160
As an International customer, you can return your parcel using any postal service. We ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you’ll have proof you sent it.
It can take up to 21 working days (excluding weekends and public holidays) for your parcel to reach our warehouse. Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned item(s), we will credit your account within 10 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.